1) Your billing and shipping address should match the associated address on your credit card.
2) We offer flat rate shipping and express shipping through Canada Post delivery carrier that require signature confirmation upon package acceptance.
3) Standard shipping requires 3-10 business days for delivery after it ships, in addition to a signature upon delivery. Shipping confirmation and tracking is available via email as soon as your order departs our facilities. Please note that once packages are received by Canada Post, we are no longer responsible for the delivery of the item. This responsibility is passed on to the Canada Post, postal services.
4) All merchandise and eyelash items have a 3-14 business day processing time. On hand wigs process within 3-5 days and will be shipped out through Canada post with a tracking number and a signature required to receive your order. Custom wig orders have a 14 business days processing time and will be shipped out at the end of the processing period through Canada post with a tracking number and a signature required to receive your order. We are not liable for dutty and custom fees.
5) Exact shipping estimates is TBD until further website updates.