Orders & shipping

Where is my order?

Where is my order?
Please allow the allocated time in the product description for your order to be processed before it ships. There are no updates during the processing time.

Estimated processing times:

  • Ready-to-ship items: 3–5 business days, about 1 week
  • Regular items: 14–21 business days, about 1 month
  • Sale items, discounted orders, promotional purchases, or orders placed using Rosebud points: 21–30 business days, about 1.5 months

Please note: Processing time is different from shipping time.

Once your order has finished processing, shipping typically takes an additional 3–10 business days, as long as there are no delays from the carrier.

Processing + Shipping Timeline

Ready-to-ship items
Processing takes 3–5 business days. Shipping takes an additional 3–10 business days after processing is complete.

Regular items
Processing takes 14–21 business days. Shipping takes an additional 3–10 business days after processing is complete.

Sale items, discounted orders, promotional purchases, or orders placed using Rosebud points
Processing takes 21–30 business days. Shipping takes an additional 3–10 business days after processing is complete.

Please review our shipping policy here:Please refer to our Processing Time Policy, Return Policy, and a visual guide of our processing process for more details.

What is the processing timeline?

Step 1: Browse our collection
Visit www.dolcerosa.io to explore our luxury hair options. If you are unsure which hair pattern is best for you, be sure to book a curl match consultation before placing your order.

Step 2: Place your order
When placing your order, the billing name, shipping name, and payment card name must all match. Orders should be billed to, shipped to, and purchased by the same person.

Step 3: Verify your identity
After your order is placed, you will receive a secure link to upload your ID for verification. This helps us confirm that the person who paid for the purchase is the same person who placed the order and is aware of the transaction.

If your ID is not verified automatically, don’t worry. Variations such as nicknames, middle names, or address differences can sometimes trigger a manual review. If that happens, a member of our team will review your submission. During this time, there is no need to check in, we will contact you with in 10 business days if we need anything else from you to verify the order. 

Step 4: Welcome, Rosebud
Once your order is confirmed, you are officially a Rosebud. While you wait for your order, you can start collecting points, review our hair care tips, and stock up on your favorite products.

Step 5: The processing time:
Processing time depends on the type of item purchased.

Ready-to-ship items
Processing takes 3–5 business days.
Shipping takes an additional 3–10 business days, depending on the carrier and any delays outside of our control.

Regular items
Processing takes 14–21 business days.
Shipping takes an additional 3–10 business days, depending on the carrier and any delays outside of our control.

Sale items, discounted orders, promotional purchases, or orders placed using Rosebud pointsProcessing takes 21–30 business days.Shipping takes an additional 3–10 business days, depending on the carrier and any delays outside of our control.

Do you ship internationally?

Yes, we ship worldwide.

Hair Questions

What curl pattern should I get?

Our hair appears different when wet, dry, or styled with/without product. To find the best match for your desired curl pattern, we recommend booking a 10-minute virtual consultation. Otherwise, please look at our curl patterns displayed in their washed, air dried and styled natural state here: https://vt.tiktok.com/ZSuTYAmkc/

How much hair should I get?

The amount of hair you need is different for everyone and depends on your natural hair density, the health of your hair, your lifestyle, and the final look you would like to achieve.

As a general recommendation, most Rosebuds love 200–250g of hair extensions (K-tips, i-tips, tape ins, clip ins), or 3–4 wefts (bundles).

How do I custom colour my extensions?

First, purchase the bundles on our website. Then, email customer service immediately to add custom color to your order. If you don't email, you will receive blonde hair as is.

How much is a custom colour?

Custom colour starts at $120 CAD per 100g of hair. However, the price may vary depending on the desired look. Please email customer service for an exact quote.

Customer Service

How do I contact customer service?

All customer service is done through our dedicated customer care email : info@dolcerosa.io

Do you offer refunds?

All sales are final, and we do not offer refunds.

If you experience an issue with your order, please contact our customer service team by email at info@dolcerosa.io within 7 days of delivery.

Please review our refund policy here:

Why are you asking for I.D?

For the security of our customers, we request ID verification after an order is placed. This helps us confirm that the person who placed the order is the same person who made the payment.

You will receive a secure link to upload your ID for verification.

If your ID is not verified automatically, no worries. Variations such as nicknames, middle names, or address differences can sometimes trigger a manual review. If that happens, a member of our team will review your submission. There is no need to follow up during this time. We will reach out within 10 business days if any additional information is needed to verify your order.

What is the email response time?

Our typical email response time is 48–72 business hours, which may increase during sale and holiday periods.